Acer Gadget Inc. (hereinafter referred to as “Acer Gadget” or “the Company” or “we”) provides you with access to services offered by the Company through the Acer Gadget official website (hereinafter referred to as “the Website”), applications on devices, APIs, or our partner companies, etc. (“the Services”). “Devices” refer to any computers used to access the Services, including but not limited to desktop computers, laptops, mobile phones, tablets, or other consumer electronic products.
This Privacy Policy Statement informs you about how we collect, store, process, transfer, and utilize your personal data when you use the Website and/or the Services provided by us, as well as the choices provided when collecting and using your personal data. By using the Services or the Website, submitting your personal data to us, accessing or using the Services or the Website, or otherwise accessing, using, or utilizing any services provided by us, you agree to the collection, processing, and use of your personal data as described in this Privacy Policy Statement.
Information Collected and Collection Methods:
We collect various information to provide better services to customers using the Services and visitors browsing the Website:
- Internet Protocol (IP) addresses: The Website automatically identifies and stores the IP addresses (i.e., Internet Protocol addresses of visitors’ computers) and related browsing behaviors (such as clicked service content or browsing time) of every customer accessing or using the Services or visitors browsing the Website. However, this data is only used by us for traffic analysis and behavior investigation to improve the overall usability of the Website and enhance service quality. Except for the aforementioned purposes, such data will not be associated with specific individuals. You can enable blocking technologies provided in certain browsers to stop providing relevant information each time you log in to the Website.
- Device information: We may collect device-specific information such as your hardware model, operating system version, and unique device identifiers. We may also use mechanisms such as browser web storage (including HTML5) and application data caches to collect and store information (including personal data) on your devices.
- Cookies: We may use standard Cookie technology to collect information about your use or browsing of the Website for behavior analysis to provide you with a better user experience. You can remove cookies from your computer’s hard drive, block acceptance of cookies, receive warnings when storing cookies, or set notifications when receiving cookies through the browser you use, allowing you the opportunity to choose to reject or accept cookies. However, the support for the aforementioned functions depends on the browser you use.
- Personal data: Although we generally do not require you to provide personally identifiable information when visiting, accessing, or using the Services or the Website, sometimes we may ask you to provide personal data related to personally identifiable information, such as your email address, name, mailing address, phone number, demographic information, or persistent identifiers (such as usernames and passwords). Providing this information allows you to purchase products from us, register products, obtain support services, contact us, participate in our online surveys, subscribe to mailing lists or receive the latest information, or register for special purchase discounts, etc. Additionally, if you want to use certain services of the Services, you may need to submit the personal data we request to create an account. Whether to submit your personal data is your decision, but if you choose not to provide it, you may not be able to participate in specific activities that require you to provide specific personal data. We will not request sensitive personal data (such as information about your health, political or religious beliefs, alleged or determined criminal records, or sexual orientation), nor do we wish for you to provide such information to us. If you voluntarily provide any sensitive personal data to us, the Company will also use it in accordance with this Privacy Policy Statement.
- If the information you provide includes personal data of a third party, you must ensure that the third party is aware of the rights in this Privacy Policy Statement and guarantee that you have obtained the third party’s consent to authorize us to use the third party’s personal data for the purposes of collection stated in this Privacy Policy Statement.
- If the personal data you provide is reported or if we find that it is not sufficient to confirm the authenticity of your identity or there are other situations such as personal data impersonation, theft, or false data, we reserve the right to temporarily suspend services to you. We apologize for any inconvenience this may cause.
Handling of Personal Data:
The personal data you provide may be used to assist in supporting your customer relationship with us. We hope to use the data you provide to tailor your experience using the Website and your general interaction with us. Unless required or permitted by local laws, we will not use the personal data you submit for any unrelated purposes without prior notice.
We will use the personal data you provide to send you information about various product upgrades, special offers, and other new products and service information that we believe you may be interested in. Only we (or representatives of us processing work) will send you direct mail. If you do not wish to receive such mail, you can choose not to receive future mail data at any time by contacting us; please refer to the following opt-out instructions.
We may also use your information when complying with the law, defending ourselves in legal claims as required by such laws, or when necessary to exercise our legitimate business interests and needs; in such cases, we will pay special attention to protecting your rights and ensuring that your personal data is used in a fair, lawful, and proportionate manner.
To the extent permitted by law, any information you provide may be accessed, processed, or stored by affiliated companies (hereinafter collectively referred to as “Group Companies”) located globally, or transferred to any Group Companies, including companies located in countries other than your country of residence. All Group Companies receiving your personal data will use any information you provide in accordance with this Privacy Policy Statement.
We will not provide your personal data to companies outside of the Group Companies for marketing or solicitation purposes without your consent. We may share your personal data with agents or contractors to perform services or conduct data analysis, etc. For example, if we need to ship items to you, we must provide your name and address to the shipping company. We will only provide the minimum information necessary to fulfill requests for services or transactions to agents or contractors.
We may also disclose your personal data to third parties whom we have a legal obligation or the right to disclose, such as responding to requests from government or regulatory authorities, or in connection with potential legal proceedings. We are not responsible for any actions taken by any government or regulatory authorities regarding your information or data.
If we merge with another company or any part of the Group Companies is acquired by another company (or discussions of the aforementioned occur), we may share your information with that other company and its advisors; however, if we do share your information, we will also take appropriate measures to continue to protect your rights related to your information.
Guiding Principles for Children:
We will not knowingly collect contact information from children or minors (as defined by local law), and if we become aware that we have personal data of children or minors, we will delete such information from our systems. We encourage parents or guardians (including other legal representatives) to accompany their children online and participate in their online activities. Children or minors may use our online sales transaction services only with the consent and payment by parents or guardians or within the permissible legal framework. If you are a child or minor, you must obtain permission from your parents or guardians to complete any transactions on this website.
Users in Taiwan:
If you use this website in Taiwan, we comply with relevant laws and remind you:
- We will retain and utilize your personal data from the time we obtain it in any way until you request us to delete it (or until we decide to delete it in accordance with legal or business requirements). We will only use your personal data in the regions of Taiwan, your location, and the operating locations of our group companies.
- Under the Personal Data Protection Act, you have the following rights regarding your personal data:
- Inquiry or request for access (fees may apply in some cases).
- Request for a copy (fees may apply in some cases).
- Request for supplementation or correction.
- Request for cessation of collection, processing, and utilization.
- Request for deletion. When exercising these rights, please note:
- You can inquire, access, copy, supplement, or correct your personal data stored by us or on servers entrusted to us by third parties through this service or website.
- You can contact our customer service by email (email address: Service@acergadget.com) to request cessation of collection, processing, and utilization of your personal data or deletion of your account on this service or website.
Users in California, USA:
If you are a resident of California, in addition to the rights you have under this Privacy Statement, you also have certain rights under California law regarding our collection, use, and disclosure of your personal information. We will not sell your personal information.
Users outside the USA:
If you visit our website from outside the USA or contact us from outside the USA in other ways, please note that your personal information may be transferred to servers located in the USA where we operate many servers for storage or processing. Data protection laws and other laws in the USA and other countries may not be as comprehensive as those in your country. However, rest assured that we will take all necessary measures to protect your privacy. By using this service, you understand that your information may be transferred to us and shared with third parties as described in this Privacy Policy, located in the jurisdictions of our shared information facilities.
Users in Brazil:
As a resident of Brazil, in addition to the rights you have under this Privacy Statement, you also have certain rights under Brazilian law regarding our processing of your personal data. These rights include the right to:
Confirm the processing fact; Access data; Correct inaccurate or outdated data;
Anonymize, block, or eliminate unnecessary or excessive data; Transfer data to other service providers; Delete data; Information about who your personal data is provided to; Information about the consequences of not agreeing; Withdraw consent; File a request with government agencies if you believe we have not properly processed your personal data.
Users in the European Economic Area (EEA) and the United Kingdom:
If you are located within the European Union, the processing of your personal information is subject to the General Data Protection Regulation (GDPR). Therefore, this section will supplement additional policies regarding how your personal information is processed. For users located in the European Economic Area (EEA) and the United Kingdom, we act as the data controller for your personal data processed under frameworks such as this website, our services, and related personal information. To contact us to exercise your rights, please send an email to: SERVICE@ACERGADGET.COM. Your personal data will not be retained longer than necessary to achieve the purposes for which we process this data. However, we may extend the data retention period when we have legal obligations or it is necessary to protect our legal interests in judicial proceedings (e.g., litigation). For example, due to legal, administrative, retention, or tax reasons, we will retain personal data processed for purchases made by you during the complete cycle of our agreement with you and will be retained according to the statutory limitation period after the agreement terminates. The legal basis for these data processing activities includes:
- This processing is necessary for the performance of contractual obligations with you, the purposes of which may include but are not limited to: Establishing, registering, managing your account, assisting with your purchases, subscribing to mailing lists or newsletters; This processing is necessary to comply with legal obligations: Compliance with orders or requests from competent authorities or courts (binding); This processing is necessary to achieve our legitimate (business) interests: Notifying you of new products or similar products, product updates, special offers, and executing and coordinating promotional activities;
- Conducting research and analysis, and improving our services, products, online store, and their quality; Handling inquiries, complaints, disputes, and (legal) proceedings related to our website, ensuring our legal position in them;
- Managing our website, preventing or detecting fraud or abuse, and protecting our assets, business, and personnel; In the context of business transactions and administrative purposes; Supporting your customer relationship with us.
- Customizing your experience on this website; Creating audiences for our marketing purposes through social media companies, digital marketing companies, and/or other online service providers; Participating in online surveys.
- Such processing requires your prior consent: For marketing purposes, notifying you of new products or similar products, product updates, special offers, and executing and coordinating promotional activities; Further processing your personal data for purposes beyond the original purpose of data collection, as required by applicable data protection laws.
Transfer of Your Personal Information
When your personal information is transferred to our company’s entities or agents outside the European Economic Area (EEA), or to third parties outside the EEA, we will take appropriate measures to provide adequate protection for the data in compliance with the General Data Protection Regulation (GDPR). Where applicable, data transfers will be conducted according to decisions by the European Commission regarding adequate protection of personal data and other (bilateral) agreements recognized by the EU. For other data transfers, we have also implemented adequate measures (e.g., EU Standard Contractual Clauses).
Please note that if data and information are stored on servers outside Europe, this Privacy Statement does not apply to data and information you store on cloud storage services. In such cases, you must bear all related risks of storing data outside Europe on your own.
Other Rights
You have the right to lodge a complaint with the relevant data protection authority in your country/region regarding our processing of your personal data.
You have the right to request access to your personal data in a structured, commonly used, machine-readable format, and to transmit your personal data to another organization (“data portability”).
Users in South Africa:
If you are located in the Republic of South Africa, the following information is provided regarding how we process your personal information:
References to “laws,” “regulations,” and “European legislation” should be understood to include all applicable South African laws, including the Protection of Personal Information Act, 2013 (POPIA) and the Promotion of Access to Information Act, 2002.
Terms such as “personal data,” “processing,” “controller,” “processor,” “data subject,” and other related or equivalent terms are defined according to the Protection of Personal Information Act, 2013 (POPIA).
Communication of Personal Data:
If we disclose your personal data to institutions, regulatory authorities, administrative bodies, professionals, independent consultants, including associations and third parties that we utilize to fulfill the purposes mentioned above, or in the event of a merger, acquisition, sale of company or business unit, or other significant transactions, we will ensure adequate measures are taken to provide adequate protection for the data, including entering into appropriate agreements to regulate the personal data processing by such processors/operators.
User Rights:
In addition to the above, you also have the right to lodge a complaint with the South African Information Regulator, responsible for data protection and privacy in South Africa. To contact us to exercise your rights, please email us at: SERVICE@ACERGADGET.COM.
Users in China:
If you are a user in mainland China, we remind you that we operate in accordance with relevant laws and regulations of the People’s Republic of China. Please visit the following website to understand the privacy policy applicable to your situation: HTTPS://WWW.ACER.COM.CN/CHINESE_PRIVACY.HTML.
Use and Disclosure of Aggregated Information
We may also collect, aggregate, and maintain information about visitors to this website, such as their preferences, interests, shopping habits, and similar information. This information will be used to tailor the content and advertisements on this website, providing a better user experience for our visitors. Additionally, we may share this aggregated information about visitors with advertising agencies, business partners, sponsors, and other collaborating parties. For example, we may inform them of the percentage of male/female visitors or visitors within specific age ranges.
Security Measures:
We will protect the personal information you provide, limiting access to your personal data to necessary personnel only. Maintaining the integrity of any personal data we hold is our principle. To prevent violations of security regulations, we employ various security technologies, such as Secure Socket Layer (SSL) encryption technology, for transmitting credit card information or any personal data required on all web pages, to protect personal data from unauthorized access by users. However, we cannot guarantee the absolute security of the internet.
Linked Websites:
The notices contained in this service or website apply only to this service and this website itself. This service or website may contain links to third-party websites or content and services provided by other partners. However, unless expressly provided for the purpose of providing services to you or as otherwise agreed within this website, we will not share any collected personal data with such third parties or partners. We also do not take responsibility for any information or content provided by third parties or partners. We recommend that you independently link to and review the privacy statements of third-party websites, content, and services to understand their details further. We do not guarantee or endorse any information or policies of websites, content, and services not controlled by us.
How to Refuse Our Use of Your Personal Data:
You can contact us at any time to refuse our use of your personal data. We will, within a reasonable scope, promptly remove your personal data from the website’s database. However, if you do not provide, request to cease collection, processing, or use of your personal data, or request deletion of your personal data, we will not be able to continue providing this service, provide any product services, contact you regarding matters related to this service or this website, make records for your future reference, provide you with the latest service information, or conduct customer service satisfaction surveys. We are not liable for continued service or compensation for any impairment of your rights resulting from this.
Inquiries or Questions:
Regarding the processing of your personal data, you have the following rights:
You have the right to confirm whether your personal data has been processed and which personal data has been processed.
You have the right to know: (i) the source of your personal data, (ii) the purpose and processing methods of collecting personal data, (iii) the identity of the data controller, (iv) the types of third-party entities or entities that may use personal data.
You have the right to obtain: (i) updates, corrections, or integration of your data, (ii) deletion, anonymization, or blocking of your data if processed unlawfully.
You have the right to fully or partially refuse the processing of your personal data based on legitimate reasons, even if such data is relevant to the collection purpose. You may also refuse the processing of your personal data if it is used for sending advertising materials, direct sales, or conducting market or business surveys.
If you have any questions or suggestions regarding this Privacy Statement, this service, or this website, please contact us by email at Service@acergadget.com. To assist us in providing you with faster service, please send your inquiries in Chinese or English, and let us know your country and your product model.
Management and Change of this Privacy Statement:
This Privacy Statement is conducted in multiple languages. In the event of any inconsistency between the various language versions and the Traditional Chinese version of this Privacy Statement, the Traditional Chinese version shall prevail. This Privacy Statement terms are used to manage any existing collected information and its use. We reserve the right to change this Privacy Statement at any time; therefore, we recommend that you check this website regularly.
If you continue to use this website or take any action on this website (including but not limited to online ordering), it means you have understood and agreed to comply with the modified terms. Changes to this Privacy Statement will be effective from the time they are posted on our website. The last update time of this Privacy Statement is May 2024.